Refund policy

Zoa Zone Corals offers a 7-day guarantee.

Some corals are more sensitive to the stress of shipping, and despite our best efforts some corals may not survive the journey to your aquarium.  This is why Zoa Zone Corals offers a 7-day guarantee to our valued customers.

What corals are provided with the guarantee?

Unless otherwise stated in the item description, any coral purchased from Zoa Zone Corals includes the full 7-day guarantee. Specialty items or corals considered to be "expert only" may not qualify for the guarantee and will clearly state this in the item description.
DO NOT remove the coral from the plug for at least 7 days, or the guarantee is void.

What if I have a DOA or a coral doesn't survive the first 7 days?

  • Take a clear picture of the coral. We require a photo of the coral to ensure replacement and refund accuracy. Please make sure to take a clear photo under daylight (not actinic lighting).
  • Tell us your aquarium parameters.  Please send us the following information regarding your tank:
    • Lighting (brand, type, spectrum, duration)
    • Salinity (sg or ppt)
    • Alkalinity (dKh)
    • Calcium (ppm)
    • Nitrates (ppm)
    • Phosphates (ppm)
    • Magnesium (ppm)
  • Send us your picture and aquarium parameters and order information. Please email any photos and claims to zoazone@outlook.com. A representative will usually respond within one working day.
  • Receive your replacement or refund. We offer several options to address DOA claims: replacing your coral with a future order, issuing a gift card, or providing a refund to your original payment method. Each claim is handled on a case-by-case basis, and we strive to use the method that works best for you.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can address the issue promptly. Note that we are not responsible for any incorrect addresses provided by the buyer.

Returns
Returns are not possible. Please DO NOT send back any corals unless specifically requested to do so by Zoa Zone Corals.  Unfortunately, we cannot accept returns on gift cards.


If you have questions, please contact us at zoazone@outlook.com.